Refund Policy · Bullion Dealer Pro

How subscription refunds are handled.

This Refund Policy applies to subscription purchases of access to our online applications — Bullion Dealer Pro (bulliondealerpro.com) and CubiCorey COMMAND OS (cubicorey-ai.com) (the "Services"). These are subscriptions for digital application access only; there are no physical goods.

1. SUBSCRIPTIONS ARE DIGITAL ACCESS (NO PHYSICAL GOODS)

Your payment purchases access to the application software. Because access is provided digitally and immediately, refunds are handled differently than for physical products.

2. STANDARD POLICY — NO PARTIAL-PERIOD REFUNDS

• Recurring subscription charges (monthly and annual plans) are non-refundable once the billing period has begun.
• If you cancel, cancellation stops future charges and you keep access until the end of the current paid period.
• We do not provide partial/pro-rated refunds for unused time within a billing period, except in the circumstances below.

3. WHEN WE WILL ISSUE A REFUND

We may issue a full or partial refund in these limited cases:

• Service failure: If our application is materially non-functional or fails to provide the core service described at checkout, and we are unable to resolve the issue within a reasonable time.
• Duplicate/erroneous charge: If you were charged twice in error, or charged for an order you did not place, we will refund the duplicate/erroneous amount.
• New subscription — wrong purchase: For a new subscription purchased in error or not used, where you request a refund within a reasonable window (as described at checkout or under applicable consumer law), we may refund the first charge.
• Consumer law: Where mandated by applicable consumer protection law (for example, EU cooling-off rights), we honor the refund rights you have by law.

4. HOW TO REQUEST A REFUND

Contact us at the address below with:

• Your account email and a description of the issue;
• The date and amount of the charge (or your payment receipt);
• Any relevant order/transaction reference.

We will review requests promptly and respond within a reasonable time.

5. HOW REFUNDS ARE PROCESSED

Approved refunds are issued to the original payment method used, generally within a reasonable period of the approval. Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.

6. CHARGEBACKS

If you file a chargeback with your card issuer, the matter is handled through our payment processor (Stripe) and your card issuer's process. We may contest chargebacks where a refund is not warranted under this policy.

7. CHANGES TO THIS POLICY

We may update this Refund Policy from time to time. We will post changes here and update the "Last updated" date at the top. Significant changes will be communicated as appropriate.

8. CONTACT

For refund questions or requests, contact us at:

• Email: coreycrutchfield1975@gmail.com
• Address: 106 Eagle Rdg Ln, Poplar Bluff, MO 63901, United States of America

This policy covers the following products: Bullion Dealer Pro (bulliondealerpro.com) and CubiCorey COMMAND OS (cubicorey-ai.com).